Shop Manager

Sue Ryder; Bessingby; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Company pension scheme

Staff discount

Refer a Friend £250

Healthcare

Job summary

Sue Ryder in Bridlington's Bessingby Retail Park is seeking a Shop Manager to lead a busy charity shop team. You will drive income, deliver excellent donor and customer service, and champion Sue Ryder's mission.

With 37.5 hours a week, you’ll recruit and train volunteers, manage stock and merchandising, uphold health and safety, and build strong community links to secure quality donations.

Qualifications

• Customer service experience required.
• People management experience with volunteer teams preferred.
• Experience setting and meeting KPIs and targets.
• Strong IT skills in admin, emails and video calls.
• Good organisation and planning abilities.
• Comfortable working alone when needed.

Responsibilities

• Drive sales, income and performance against targets.
• Lead and motivate the team to deliver excellent customer and donor service.
• Build community relationships to generate quality donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh and well presented.
• Champion the Sue Ryder brand and in‑store campaigns.

Skills

Customer Service Experience

People management experience

KPI and target experience

Strong IT skills

Organisational Skills

Lone working experience

Job description

Shop Manager

Location: Shop Address: Sue Ryder Charity shop, Unit B2 Bessingby Retail Park, Bridlington YO16 4SJ

Hours : 37.5 hours per week

Salary: £13.19 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Shop Information

Conveniently placed on Bessingby Retail Park and with dedicated free parking, our large format charity shop Sue Ryder is a bargain hunter’s paradise. We sell a full range of fashion, furniture and electrics, new Goods include small furniture and re-conditioned white goods.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date

30th October

Interview date

12th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.