Shop Manager's Assistant - Truro Little Steps

Children's Hospice South West; Truro; On-site; GBP 6,600 - 7,400; Part time

Job summary

Children's Hospice South West (CHSW) is seeking a Part-Time Shop Manager's Assistant for the Truro Little Steps Shop. You will work 10 hours per week at £12.71 per hour, supporting the Shop Manager and contributing to a community-focused retail team.

You will serve customers, handle cash, sort and display stock, and follow health and safety procedures. The role involves coordinating with volunteers and maintaining a positive working environment seven days a week.

Qualifications

• Experience in retail or customer service is essential.
• Excellent verbal and written communication skills are required.
• Organised and able to manage time effectively.

Responsibilities

• Serve customers and display stock.
• Handle cash and follow health and safety procedures.
• Support the Shop Manager and coordinate with volunteers to plan workload.

Skills

Retail experience

Customer service

Cash handling

Team player

Job description

Part-Time Shop Manager's Assistant - Truro Little Steps Shop

10 hours per week

£12.71 per hour

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

About Us

Children's Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community, as a Shop Manager's Assistant you will be involved in all aspects of running the shop. You will work closely with our existing team of friendly paid staff and volunteers. We value our staff and offer an excellent working environment with an enthusiastic and committed team.

The Role

You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment. Our shop operates 7 days a week.

The Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative.

What we offer

Earning from £12.71 per hour, you will also benefit from:

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference

Training

Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display.

To find out more about what you could be part of please look at our website. Be inspired by our family stories https://www.chsw.org.uk/about/inspiring-stories or view our quality report https://www.chsw.org.uk/about/publications/quality-accounts

If you have any questions, please visit our website to find our more, or use our email to contact us and speak to one of our HR team today.

Anticipated Interview Date: TBC

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314