Shop Manager's Assistant

CHILDREN'S HOSPICE SOUTH WEST; Wadebridge; On-site; GBP 6,600 - 7,500; Part time

Benefits offered by this job

33 days holiday entitlement (pro-rata)

Enhanced sick pay scheme

Pension with employer contributions

Family friendly policies

Health and wellbeing support

Group life insurance

Training and development opportunities

Environmental and green agenda

Supportive and inclusive environment

Job summary

Children’s Hospice South West is seeking a Part-time Shop Manager's Assistant in Wadebridge to support the shop manager and help run our busy charity shop. The role covers 10 hours per week, including weekends on a rota basis, with pay at £12.71 per hour.

You will serve customers, sort/display stock, handle cash and assist with health and safety procedures. You’ll work with volunteers and staff to maintain a welcoming, efficient shop that raises essential funds.

Qualifications

• Excellent verbal and written communication skills.
• Experience in retail or customer service.
• Organised and able to manage time effectively.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Serve customers and handle cash following procedures.
• Sort and display stock in appealing layouts.
• Follow health and safety procedures in the shop.
• Support volunteers and the shop team to run daily operations.
• Assist the manager to promote a positive working culture and rota shifts.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Job description

Part-time Shop Manager's Assistant – Wadebridge

10 hours per week (including weekends and Bank Holidays on a rota basis)

£12.71 per hour

Join our team for a rewarding career move where 98% of staff say they are proud to work for CHSW.

CHSW reserve the right to close this vacancy early if sufficient applications are received, therefore we strongly recommend you apply as soon as possible.

About Us

Children’s Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community, as a Retail Assistant you will be involved in all aspects of running the shop. You will work closely with our existing team of friendly paid staff and volunteers. We value our staff and offer an excellent working environment with an enthusiastic and committed team.

The Role

You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment. Our shop operates 7 days a week and you will cover a variety of shifts on a rotational basis.

The Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative.

What we offer:

We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:

• 33 days (plus bank holidays) holiday entitlement, which increases with service (pro-rata)
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment

Training

Full on-the-job training and a comprehensive induction period will be given relevant to the role as well as ongoing training and development opportunities.

To find out more about this vacancy, please see the attached job description and person specification.

Anticipated Interviews: Wednesday 7th October 2026

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314