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Helen and Douglas House; Chesham; Hybrid; GBP 9,000 - 11,000; Part time

Job summary

Helen & Douglas House in Chesham is seeking an Assistant Shop Manager for a part-time role of 15 hours per week. You will work with a team of staff and volunteers to maximise shop sales, processing donations, merchandising stock, and delivering excellent customer service.

The role requires willingness to learn, good attention to detail, and the ability to manage volunteer teams across variable weekend patterns. Training is provided and interviews are conducted virtually where possible.

Qualifications

• Experience in hospitality or charity retail.
• Strong organisational skills.
• Ability to manage volunteers.

Responsibilities

• Assist in processing & merchandising stock to maximise sales.
• Support the shop team and volunteers to deliver high-quality customer service.
• Contribute to training and development for volunteers and staff.

Skills

Customer service

Volunteer management

Team leadership

Hospitality experience

Job description

Hours: 15 hours per week (working 2 days over a 7 day trading week)

Location: Chesham

Assistant Shop Manager

Salary: £25,087 to £25,087 an hour

Salary per annum: £10,034.80 per annum (Full-time equivalent: £25,087 per annum)

Job type: Permanent part-time position

Closing date: 25th September 2026 at 12 noon

Love people? Love beautiful things? Love making a difference?

Join us as an Assistant Manager in our Chesham shop and become and ambassador for our charity. We have a permanent part time position available working 15 hours a week.

You will join a busy shop working alongside a team of paid staff and volunteers helping to maximise the shop sales profits. Manual handling is a core component of the role, handling donations through the stages of processing & helping to merchandise stock on the shop floor. Great customer service is crucial to what we do so previous experience in hospitality, High Street Retail or ideally Charity Retail would help you hit the ground running.

Full training is provided. We are keen to work with people who have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role you will need a good eye for detail, strong organisational skills and capability to manage volunteer teams in a variety of situations. You will be supported by the shop manager and area manager to achieve your objectives in these areas.

Our Chesham shop trades 7 days a week. The role is flexible in terms of weekend work. The position could be for Sat/Sun work only or if preferred for weekend work to be shared amongst team members on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees and we have therefore made the commitment to sharing interview questions prior to the interview. Interviews will be conducted virtually via Microsoft Teams.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Proud member of the Disability Confident employer scheme