Shop Manager's Assistant

CHILDREN'S HOSPICE SOUTH WEST; Shepton Mallet; On-site; GBP 6,600 - 8,000; Part time

Benefits offered by this job

33 days holiday (pro rata)

Enhanced sick pay

Pension scheme

Training and development

Wellbeing and counselling services

Job summary

Children’s Hospice South West is seeking a Part-Time Shop Manager's Assistant in Shepton Mallet to support the shop Manager in running a busy charity shop. You will serve customers, handle cash, sort and display stock, and help maintain a safe, welcoming environment for volunteers and staff.

The role requires excellent communication, reliability and the ability to work flexibly including Sundays. The shop operates seven days a week and offers a supportive team and meaningful community impact.

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience of working in retail or a customer service position.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Serve customers and handle cash following procedures.
• Sort and display stock to attract customers.
• Follow health and safety procedures.
• Plan, prioritise and delegate workload of volunteers.
• Support the manager in fostering a positive working culture.

Skills

Customer service

Retail experience

Teamwork

Time management

Job description

Part-Time Shop Manager's Assistant - Shepton Mallet

10 hours per week, worked on a Sunday plus one other day in the week

£12.71 per hour

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

About Us

Children’s Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community, as a Shop Manager's Assistant you will be involved in all aspects of running the shop. You will work closely with our existing team of friendly paid staff and volunteers. We value our staff and offer an excellent working environment with an enthusiastic and committed team.

The Role

You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment. Our shop operates 7 days a week.

The Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative and you will have some flexibility to step in and cover extra hours when other team members are absent.

What we offer

Earning from £12.71 per hour, you will also benefit from:

• 33 days (plus bank holidays) holiday entitlement (pro rata), which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay (pro rata)
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference

Training

Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display.

To find out more about what you could be part of please look at our website. Be inspired by our family stories https://www.chsw.org.uk/about/inspiring-stories or view our quality report https://www.chsw.org.uk/about/publications/quality-accounts

Anticipated Interview Date

TBC

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.

Charity Registration Number 1003314