Shop Manager

Sue Ryder Care; Stow-on-the-Wold; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

27 days holiday rising to 33 with len​

Job summary

Shop Manager role at Sue Ryder, Stow-on-the-Wold. You will lead a team in a high-end ladies wear-focused shop, driving sales and community donor engagement while managing stock, volunteers, and campaigns.

This part-time position offers 30 hours per week, with shifts including weekends on a rota, and a benefits package as part of our charitable work.

Qualifications

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience
• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Merchandising/Stock rotation

Responsibilities

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Job description

30 hours per week inc weekends on rota

£13.50 per hour plus reward and benefit scheme

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team at our Stow on the Wold shop

We specialise in high-end ladies wear brands and have a fabulous range of stock which includes good quality antiques and a growing menswear department.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 11th November

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Store is all on one level only a small step to get into the shop

Essential requirements

Minimum Essential Criteria• Customer Service Experience• People management experience (reviews/1:1/volunteer recruitment/team meetings)• KPI and target experience• Strong IT skills (Admin/emails/instant messaging/video calls)• Organisational Skills• Lone working experienceDesirable Criteria• High street retail or charity retail managerial experience• Health and Safety Knowledge• Minimal Microsoft Office packages or equivalent• High street retail/leisure/hospitality background• Merchandising/Stock rotation

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Shop Manager

2, Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF

30 hours per week inc weekends on rota

£13.50 per hour plus reward and benefit scheme

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team at our Stow on the Wold shop

We specialise in high-end ladies wear brands and have a fabulous range of stock which includes good quality antiques and a growing menswear department.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 11th November

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Store is all on one level only a small step to get into the shop

Essential requirements

Minimum Essential Criteria• Customer Service Experience• People management experience (reviews/1:1/volunteer recruitment/team meetings)• KPI and target experience• Strong IT skills (Admin/emails/instant messaging/video calls)• Organisational Skills• Lone working experienceDesirable Criteria• High street retail or charity retail managerial experience• Health and Safety Knowledge• Minimal Microsoft Office packages or equivalent• High street retail/leisure/hospitality background• Merchandising/Stock rotation