Shop Manager

NI Hospice; Portadown; On-site; GBP 26,000; Full time

Job summary

A local charitable organization in Portadown seeks a Shop Manager to maximize sales from the Hospice shop. The successful candidate will oversee shop operations, manage staff and volunteers, and ensure excellent customer service. Requirements include at least 2 years of retail supervisory experience and 4 GCSEs, including English and Maths. This permanent position involves 37.5 hours per week, with a starting salary of £25,813 annually.

Qualifications

• Minimum 2 years of retail experience in a supervisory role.
• Proficient in sales floor merchandising and stock display.
• Experienced in training and developing team members.

Responsibilities

• Maximise sales of donated goods and seasonal merchandise.
• Develop relationships with customers and community representatives.
• Manage daily operations and performance of the shop team.

Skills

Retail management experience

Customer service skills

Merchandising skills

Training and development

Education

4 GCSEs including English Language and Maths

Job description

The post holder will be responsible for maximising net income earned from the Hospice shop and be accountable for the effective management of finances, staff, volunteers, stock, premises, and administration. They will deliver high standards of customer care and ensure that the image and reputation of the Northern Ireland Hospice is maintained. Please see employer website for full job details & person specification.

Responsibilities

• Maximise sales of donated goods and seasonal merchandise, consistently achieving sales budgets/targets.
• Establish and maintain relationships with customers, community representatives, and volunteers to ensure a consistent flow of stock.
• To provide an excellent customer experience and to have a good overall knowledge of stock.
• To be responsible for the daily management of the shop team, including performance reviews and absence management.
• To complete all administration to required standards and deadlines.

Skills and Qualifications

• 2 years’ retail experience in a supervisory/management capacity within the clothing or houseware market.
• Experience of sales floor merchandising and stock display.
• Experience in the training and development of others.
• 4 GCSEs, including English Language and Maths at Grades A-C (or equivalent qualifications) and basic IT skills.

Vacancy ID 1749483 Job ref. 25128 Job Sector Retailing, Wholesaling and Purchasing, General Management Area Co Armagh Location Portadown Salary £25,813 per annum No. vacancies 1 Contract Type Permanent Weekly hours 37.5 Published date 08/12/2025 Closing date 29/12/2025 Worktime Mon-Sat 7.5 hours per day, rota of 5 days