Shop Manager

Helen & Douglas House; Oxford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Helen & Douglas House is seeking a hands-on Shop Manager to lead its Summertown shop in Oxford, driving sales and creating a welcoming space for customers and volunteers alike.

The role requires leading a team, delivering excellent customer service, and ensuring the shop is well-presented and commercially focused. Weekend work on a rota basis is expected, with a real opportunity to support a charity that helps life-limited children and their families.

Qualifications

• Experience in customer-facing environments such as hospitality, high street or charity retail.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confident in leading, training and motivating a team.

Responsibilities

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.

Skills

Customer service

Supervisory experience

Team leadership

Stock management

Merchandising

Volunteer coordination

Job description

• Hours: 37.5 hours per week, worked as 5 over 7 days


• Location: Summertown, Oxford, OX2 7DY


• Salary: £27,147 - £29,458 per annum


• Closing date: 6th October 2026 at 12 noon

Lead a busy community charity shop, build a team of volunteers and make a real local impact.

We’re looking for a hands-on Shop Manager to run our Summertown shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.

A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.

What You’ll Be Doing

• Leading the day-to-day running of a busy shop.


• Managing and supporting the shop team, including volunteers.


• Maximising sales and profit through great merchandising and stock management.


• Delivering excellent customer service and creating a welcoming shop environment.


• Recruiting, training and motivating volunteers.


• Ensuring the shop is commercially focused, safe and well-presented.

What You’ll Bring

• A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.


• Previous supervisory or management experience.


• Strong organisational skills and attention to detail.


• Confidence in leading, training and motivating a team.


• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Helen & Douglas House

14A Magdalen Road

Oxford

OX4 1RW

Telephone: [phone]

Email: [e-mail]