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Helen and Douglas House; Marlow; Hybrid; GBP 18,000 - 22,000; Part time

Job summary

Helen and Douglas House in Marlow is seeking an Assistant Shop Manager for a permanent part-time position of 30 hours per week. The role involves leading a team of volunteers to maximise shop sales, delivering great customer service and supporting weekend rota work.

Training will be provided and there is a strong emphasis on attitude, willingness to learn, and detail-oriented organisation. Interviews are conducted virtually via Teams.

Qualifications

• Excellent customer service and communication skills
• Willingness to learn and adapt to charity retail
• Capable of coordinating and motivating volunteers
• Strong organisational skills and attention to detail
• IT skills across standard office tools

Responsibilities

• Assist in maximising shop sales and profits
• Support and supervise volunteers with day-to-day tasks
• Work with Shop Manager and Area Manager to meet objectives
• Provide excellent customer service and maintain shop presentation
• Attend weekend rota shifts as required

Job description

Hours: 30 hours per week (worked 4 out of 7 days, inc weekend rota)

Location: Marlow

Join us as an Assistant Shop Manager in our Marlow shop and become an ambassador for our charity! We have a permanent part-time position available working 30 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas.

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Proud member of the Disability Confident employer scheme

Assistant Shop Manager

• Company: Helen and Douglas House
• Salary: £20,069.60 to £20,069.60 a year
• Hours: Full-time
• Location: Marlow, UK, Europe, SL7 3HJ
• Job type: Permanent
• Posting date: 15 Sept 2026
• Closing date: 29 Sept 2026

Summary

• Hours: 30 hours per week (worked 4 out of 7 days, inc weekend rota)
• Location: Marlow
• Salary: £20,069.60 per annum (full-time equivalent: £25,087 per annum (pro rata)
• Closing date: 29th September 2026 at 12 noon

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.