Assistant Shop Manager

HELEN & DOUGLAS HOUSE; Marlow; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

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Job summary

Helen & Douglas House in Marlow is seeking an Assistant Shop Manager to join a busy charity shop team. This permanent part-time role covers 30 hours per week, with weekend rota work and a supportive management structure.

You will lead volunteers, deliver excellent customer service, and help maximise sales while maintaining stocks and reporting. Full training provided; interviews conducted virtually; DBS check required.

Qualifications

• Experience in charity retail is helpful but not required.
• Good organisational and IT skills with attention to detail.
• Ability to manage volunteers and work as part of a team.

Responsibilities

• Lead and support shop volunteers to maximise sales profits.
• Deliver high standards of customer service and product presentation.
• Co-ordinate weekend rota and assist with training and reporting.

Job description

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Salary£20,069.60 per annum (full-time equivalent: £25,087 per annum (pro rata)

Location19 Spittal Street, Marlow, SL7 3HJ

This is a Permanent, Part Time vacancy that will close in 12 days at 12:00 BST.

The Vacancy

Assistant Shop Manager

• Hours:30 hours per week (worked 4 out of 7 days, inc weekend rota)
• Location:Marlow
• Salary:£20,069.60 per annum (full-time equivalent: £25,087 per annum (pro rata)
• Closing date:29th September 2026 at 12 noon

Join us as an Assistant Shop Manager in our Marlow shop and become an ambassador for our charity! We have a permanent part-time position available working 30 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

The Company

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

The Benefits

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