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Helen and Douglas House; Wallingford; Hybrid; GBP 15,000 - 25,000; Part time

Job summary

Helen & Douglas House in Wallingford is seeking an Assistant Shop Manager for a permanent 22.5 hour per week role. The position operates on a weekend rota with reasonable flexibility to meet business needs.

You will lead a busy charity shop team of volunteers, focus on maximizing sales, and deliver excellent customer service while developing skills. Training is provided and support is available from the Shop Manager and Area Manager.

Qualifications

• Good eye for detail
• Strong organisational and IT skills
• Willingness to learn new skills
• Charity retail experience is a plus

Responsibilities

• Work with a team of volunteers to maximise shop sales profits.
• Provide excellent customer service.
• Manage volunteer teams with guidance from Shop Manager and Area Manager.
• Work weekends on a rota basis; flexible patterns.
• Full training provided.

Job description

Assistant Shop Manager

• Hours: 22.5 hours per week (worked 3 own of 7 days, inc weekend rota)
• Location: Wallingford, UK, Europe, OX10 0DY
• Salary: £15,052.20 per annum (full-time equivalent: £25,087 per annum, (pro rata))
• Closing date: 6th October 2026 at 12 noon
• Job type: Permanent

Join us as an Assistant Shop Manager in our Wallingford shop and become an ambassador for our charity! We have a permanent part-time position available working 22.5 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas.

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact

[e-mail] if you require any adjustments during the recruitment process.

The Company

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.