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Helen and Douglas House; Witney; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Helen and Douglas House in Witney is seeking a hands-on Shop Manager to run our busy charity shop, lead a team of staff and volunteers, and drive sales. This full-time role is 37.5 hours per week across 5 days over 7, with weekend rota requirements, a permanent contract, and a focus on great customer service, merchandising and stock management.

Salary ranges from £27,147 to £27,900 per annum. Interviews will be conducted virtually via Microsoft Teams, and all staff join a safeguarding and equal

Qualifications

• A passion for great customer service in a customer-facing environment such as hospitality, high street, or charity retail.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• Positive, flexible approach and willingness to learn.

Responsibilities

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.

Skills

Customer service

Supervisory experience

Organisational skills

Leadership

Flexibility

Job description

Shop Manager

Hours: 37.5 hours per week, worked as 5 over 7 days

Location: Witney, OX28 6BB

Company: Helen and Douglas House

Salary: £27,147 to £27,900 per annum

Contract type: Permanent

Working hours: Full-time

Lead a busy community charity shop, build a team of volunteers and make a real local impact.

We’re looking for a hands‑on Shop Manager to run our Witney shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.

A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.

What you’ll be doing:

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through great merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.

What you’ll bring:

• A passion for great customer service with experience in a customer‑facing environment like hospitality, high street or charity retail would help you hit the ground running.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Proud member of the Disability Confident employer scheme