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Helen and Douglas House; Moreton-in-Marsh; On-site; GBP 27,000 - 28,000; Full time

Job summary

Helen & Douglas House in Moreton-in-Marsh is opening a new homeware shop and is looking for a hands-on Shop Manager to lead from day one. You will drive sales, manage staff and volunteers, and create a welcoming, well-presented shop environment with strong merchandising.

This permanent role is 37.5 hours per week over five days, with some weekend work; interviews are conducted virtually via Microsoft Teams.

Qualifications

• Customer-facing experience in retail, hospitality or charity shops.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• Positive, flexible approach and willingness to learn.

Responsibilities

• Lead the day-to-day running of a busy shop.
• Manage and support the shop team, including volunteers.
• Maximise sales and profit through merchandising and stock management.
• Deliver excellent customer service and create a welcoming shop environment.
• Recruit, train and motivate volunteers.
• Ensure the shop is commercially focused, safe and well-presented.

Skills

customer service

supervisory experience

team leadership

organisation

learnability

Job description

Location: Moreton-in-Marsh, South East, UK, GL56 0AH

An exciting opportunity to lead our new homeware shop in Moreton-in-Marsh, opening next door to our already successful shop, and help shape its success from day one.

Shop Manager

Hours: 37.5 hours per week, worked as 5 over 7 days

Job type: Permanent

Location: Moreton-in-Marsh, South East, UK, GL56 0AH

Salary: £27,147 - £27,900 per annum

Closing date: 22nd September 2026 at 12 noon

Lead a busy community charity shop, build a team of volunteers and make a real local impact.

We’re looking for a hands‑on Shop Manager to run our new Moreton‑In‑Marsh shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers.

A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community.

What you’ll be doing:

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through great merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.

What you’ll bring:

• A passion for great customer service with experience in a customer‑facing environment like hospitality, high street or charity retail would help you hit the ground running.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

We are a proud member of the Disability Confident employer scheme.

Contact

[e-mail] if you require any adjustments during the recruitment process.