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Helen and Douglas House; Oxford; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

Helen and Douglas House in Summertown, Oxford is seeking an Assistant Shop Manager to support a busy charity shop team and volunteers with a focus on delivering excellent customer service.

This permanent, part-time role involves 22.5 hours per week (including weekends), with training provided. You will help maximise shop profits, maintain strong organisation, and work closely with the Shop Manager and Area Manager to hit objectives.

Qualifications

• Previous experience in charity retail would help you hit the ground running.
• Full training will be provided; willingness to learn is important.

Responsibilities

• Work with volunteers to maximise shop sales profits.
• Provide great customer service and a welcoming shop environment.
• Support the Shop Manager and Area Manager to achieve objectives.
• Manage volunteer teams in a variety of situations.

Skills

Customer service

Organisation

IT skills

Volunteer team management

Job description

Assistant Shop Manager

Company: Helen and Douglas House

Salary: £15,052.20 to £15,052.20 a year

Hours: Part-time

Location: Summertown, Oxford, UK, Europe, OX2 7DY

Job type: Permanent

Posting date: 15 Sept 2026

Closing date: 29 Sept 2026

Hours: 22.5 hours per week (worked 3 our of 7 days, inc weekend rota)

Location: Summertown, Oxford

Join us as an Assistant Shop Manager in our Summertown, Oxford shop and become an ambassador for our charity! We have a permanent part-time position available working 22.5 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Please contact [e-mail] if you require any adjustments during the recruitment process.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme