Ecommerce & Trading Assistant

Helen & Douglas House; Oxford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Helen & Douglas House is seeking an Ecommerce & Trading Assistant in Oxford to support our growing retail operation. The role offers hands-on responsibility with product sourcing, listing, stock control and coordinating with logistics to ensure a smooth online shopping experience, including platforms like eBay.

The successful candidate will manage stock, write compelling product descriptions and collaborate with the commercial team to improve efficiency and customer experience.

Qualifications

• Strong attention to detail and organisational skills.
• Experience with ecommerce platforms - eBay and/or other resale platforms.
• Experience of the circular economy/sustainable fashion/second hand market.
• Experience in buying or visual merchandising, customer service experience.
• Good written communication and basic photography skills.
• Ability to work independently and as part of a team.
• Passion for retail, charity work, and creative storytelling.

Responsibilities

• Product Sourcing, Preparation & Listing: Assist in sourcing new goods; prepare items for listing including photographing stock; help write accurate and appealing product descriptions.
• Stock Management: Accept and check deliveries of donated and new goods; barcode and organise stock; pick and pack items for dispatch.
• Logistics & Coordination: Liaise with the logistics team to ensure timely dispatch and delivery; help maintain accurate stock records and inventory systems.
• Team Support: Work closely with our commercial team to support our ecommerce operation and our portfolio of shops; contribute ideas to improve efficiency and customer experience.

Skills

Attention to detail

Ecommerce platforms

Second hand / circular economy

Buying / visual merchandising

Customer service

Written communication

Photography basics

Independent & teamwork

Retail charity passion

Job description

• Hours: 37.5 hours per week
• Location: Oxford (OX4 6JS)
• Salary: £25,087 per annum
• Closing date: 11st September 2026 at 12 noon

We’re looking for a proactive and detail-oriented Ecommerce & Trading Assistant to support our growing commercial retail operation. This is a varied and hands-on role, ideal for someone who enjoys working with products, systems, and people, and wants to help raise vital funds for Helen & Douglas House.

You’ll be involved in everything from sourcing new goods/bought in goods and preparing stock to coordinating with our logistics & shop teams and ensuring our online customers receive a smooth and positive shopping experience, on ecommerce platforms like eBay.

Key Responsibilities

• Product Sourcing, Preparation & Listing
  • Assist in sourcing new goods
  • Prepare items for listing including photographing stock
  • Support with writing accurate and appealing product descriptions
• Stock Management
  • Accept and check deliveries of donated and new goods
  • Barcode and organise stock
  • Pick and pack items for dispatch
• Logistics & Coordination
  • Liaise with the logistics team to ensure timely dispatch and delivery
  • Help maintain accurate stock records and inventory systems
• Team Support
  • Work closely with our amazing commercial team to support our ecommerce operation and our portfolio of shops
  • Contribute ideas to improve efficiency and customer experience

Skills & Experience

• Strong attention to detail and organisational skills
• Experience with ecommerce platforms - eBay and/or other resale platforms
• Experience of the circular economy/sustainable fashion/second hand market
• Experience in buying or visual merchandising, customer service experience
• Good written communication and basic photography skills.
• Ability to work independently and as part of a team.
• Passion for retail, charity work, and creative storytelling.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Helen & Douglas House

14A Magdalen Road

Oxford

OX4 1RW

Telephone: [phone]

Email: [e-mail]