Shop/Cafe Supervisor

Bupa; Wantage; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health insurance provider is seeking a Shop / Café Assistant to oversee café operations in Richmond Village. This role requires strong leadership skills and a commitment to excellent customer service. Responsibilities include supervising staff, managing stock levels, and ensuring compliance with health and safety regulations. Candidates should have barista training and a Food Safety Level 2 certification. This is a full-time permanent position with competitive pay in a supportive environment.

Qualifications

• Proven leadership skills to manage a team in a busy café environment.
• Strong customer-focused approach to ensure high service standards.
• Experience in monitoring compliance with health & safety regulations.

Responsibilities

• Supervise daily operations including opening and closing procedures.
• Lead, train, and motivate staff for excellent customer service.
• Manage staff rotas and ensure adequate coverage during peak times.
• Handle customer queries and resolve complaints professionally.
• Monitor stock levels and order supplies to minimize waste.

Skills

Leadership skills

Customer service

Food Safety Level 2 certification

Barista training or experience

Team management

Stock management

Job description

Job Description:

Shop / Café Assistant

Richmond Village Letcombe Regis, South Street, Oxfordshire, OX12 9RG

£12.40 per hour (+70p enhancement when 'Lead' on shift)

Permanent 32hrs per week

Shift pattern: 8hrs shift working 4 days out of 7 days

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

You’ll help us make health happen by:

Being proactive and customer-focused as a Shop/Café Supervisor, to oversee daily operations, lead a team, and ensure exceptional service standards. This role is ideal for someone with strong leadership skills and a passion for hospitality.

Key Skills / Qualifications needed for this role:

• Supervise day-to-day operations, including opening and closing procedures.
• Lead, train, and motivate staff to deliver excellent customer service.
• Manage staff rotas and ensure adequate coverage during peak times.
• Handle customer queries and resolve complaints professionally.
• Monitor stock levels, order supplies, and minimize waste.
• Oversee cash handling, reconcile daily takings, and maintain accurate records.
• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Support promotional activities and contribute to sales growth.
• Barista training or experience in coffee preparation.
• Food Safety Level 2 certification.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Care Home - Facilities & Home Support

Locations: Richmond Letcombe Regis Village