Pub Team Leader: Lead Great Service & Teams

Greene King; Hereford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Apprenticeship training

Staff discounts on brands

Employee assistance program

Wellbeing and family policies

Referral bonus up to £1500

Job summary

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring guests enjoy a warm welcome and consistently high standards of service.

You will deputise for the management team, coordinate front-of-house operations, and uphold safety, hygiene and legal requirements while modelling excellent customer care. This role offers development opportunities within Greene King’s well-known brands and a supportive team environment.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Job description

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring guests enjoy a warm welcome and consistently high standards of service.

You will deputise for the management team, coordinate front-of-house operations, and uphold safety, hygiene and legal requirements while modelling excellent customer care. This role offers development opportunities within Greene King’s well-known brands and a supportive team environment.