Shift Team Leader — Create Memorable Guest Experiences

MOBOLISE; Newport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension contribution

Career development opportunities

Brand discounts 33%

Family-friendly policies

Menopause friendly employer

Hotel/inn discounts 50%

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what it needs to run smoothly and customers are kept happy. You’ll deputise for management, organise a busy shift, and maintain a safe, legal bar environment with quick issue resolution.

Bring a keen eye for detail, strong service focus, and a can-do attitude to lead by example and foster a welcoming atmosphere for guests and staff alike.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Depute for the management team and resolve issues quickly.
• Organise and coordinate the team during busy shifts.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

Problem solving

English proficiency

Job description

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what it needs to run smoothly and customers are kept happy. You’ll deputise for management, organise a busy shift, and maintain a safe, legal bar environment with quick issue resolution.

Bring a keen eye for detail, strong service focus, and a can-do attitude to lead by example and foster a welcoming atmosphere for guests and staff alike.