Team Leader – Bar Service & Shift Excellence

Greeneking; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounts on brands and hotels

Wage access (Wagestream)

Employee assistance program

Family-friendly policies

Refer a friend bonus

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide the shift, ensuring the team has everything they need and that the service runs like clockwork.

You will provide customers with a heartfelt and memorable experience, deputise for management when needed, and help organise the team during busy periods while keeping the bar safe, legal and clean. A positive, can-do attitude and strong English are essential.

Qualifications

• A great eye for detail to ensure every pint is poured to perfection.
• Role model for great service and warm customer welcome.
• Ability to think on your feet during a busy shift.
• Positive can-do attitude and a strong team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring everything runs like clockwork.
• Keep the bar safe, legal, and clean, and deal with issues quickly and safely.

Skills

Attention to detail

Lead by example

Adaptability

Team player

English proficiency

Job description

Greene King is seeking a Team Leader to guide the shift, ensuring the team has everything they need and that the service runs like clockwork.

You will provide customers with a heartfelt and memorable experience, deputise for management when needed, and help organise the team during busy periods while keeping the bar safe, legal and clean. A positive, can-do attitude and strong English are essential.