Shift Supervisor Store# 12565, BEXLEYHEATH BROADW

#REF!; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading coffee retailer in Greater London seeks a Store Supervisor to lead shifts and create memorable customer experiences. You will coach your team, solve problems, and ensure operational excellence in a dynamic setting. The ideal candidate has previous supervisory experience and a passion for customer service. Competitive salary, benefits, and a supportive culture are offered. Flexibility for varied hours is essential. Join us in fostering a positive environment where you belong.

Benefits

28 days holiday (including Bank Holidays)

Free drinks and food during shifts

Store bonus program

Bean stock options

Comprehensive training

30% partner discount

Discounts with retailers

Life assurance

Interest-free rental loans

Employee Assistance Programme

Recognition schemes

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in retail or hospitality.

Responsibilities

• Lead shifts collaborating with the Store Manager.
• Motivate and support partners to enhance customer experience.
• Ensure compliance with operational policies and procedures.

Skills

Coaching experience

Problem-solving

Leadership

Customer service

Operational excellence

Job description

Were looking for leaders at Starbucks. Join us for coffee stay for the community connections and opportunities.

At Starbucks were not just about brewing great coffee were about brewing great leaders too. Immerse yourself in a community of connection opportunity and creativity all stirred up with the aroma of our world-class coffee.

Weve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brands future. Here your voice is brewed into everything we do. Here youll take the lead of the shift working with your team of baristas to create our Starbucks Experience for our customers with high quality service beverages and products whilst creating our third place environment.

Were looking for candidates with previous coaching or supervisory experience in a customer facing role. Youll spend your time running shifts with our customers at the core through coaching your team and creating a positive learning environment for your partners on shift. Youll be solving problems in the moment so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial as youll be responsible alongside the store management team to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. Youll be an ambassador for our partner networks making sure our partners know here they belong.

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores a typical day could include :

• Collaborating with the Store Manager leading great shifts supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers including pre-empting and adapting to any potential issues and addressing / resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence.
• Executing store operations during scheduled shifts including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures including those for cash handling and safety and security to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health safety and sanitation guidelines for all products

Given the nature of our stores our working hours could include early mornings evenings weekends nights and / or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return we offer you a competitive starting salary and benefits that include :

• 28 days holiday a year (including Bank Holidays) an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when youre on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food beverages and merchandise
• Discounts with local and national retailers (cell phones gym memberships entertainment tickets hotels etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24 / 7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support center

So if youre looking for a new opportunity with us youll be welcomed youll be challenged youll be inspired. Here youll be heard. Because here youre a part of it all. Here you belong.

What is our process

1. Application
2. CV review
3. First stage interview
4. Second stage interview
5. offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly without regard to race religion sex nationality age physical or mental disability sexual orientation marital status gender identity and expression.

Know someone who would be a perfect fit Share this opportunity with them! At Starbucks theres always room for one more.

Required Experience

Manager

Employment Type

Part-Time

Experience

years

Vacancy

1