Cafe Shift Supervisor: Lead Team, Deliver Top Service

Starbucks South Woodford - George Ln; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Starbucks South Woodford - George Ln is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will collaborate with the Store Manager to maintain a welcoming, efficient café environment and uphold Starbucks standards.

You will mentor partners, manage opening/closing tasks, and ensure accurate till handling while delivering exceptional customer service under fast-paced conditions.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Open and/or close the store following Starbucks' operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Uphold safety and sanitation guidelines and ensure compliance with Starbucks policies and local regulations.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Cash handling

Flexibility

Job description

Starbucks South Woodford - George Ln is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will collaborate with the Store Manager to maintain a welcoming, efficient café environment and uphold Starbucks standards.

You will mentor partners, manage opening/closing tasks, and ensure accurate till handling while delivering exceptional customer service under fast-paced conditions.