Cafe Shift Lead — Customer Experience & Team Coach

Starbucks South Woodford - George Ln; London Borough of Redbridge; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Growth opportunities

Employee discounts

Competitive pay and tips

Benefits eligibility

Job summary

Starbucks South Woodford - George Ln in London is seeking a Shift Supervisor to help run daily operations, support the Store Manager and motivate partners while delivering top-quality customer service.

You will lead shifts, ensure cash accuracy, uphold Starbucks standards, and foster a welcoming cafe environment. The role requires flexibility across mornings, evenings, weekends and holidays.

Qualifications

• Experience in retail, customer service or food service.
• Strong leadership and team motivation skills.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and stay calm in a fast-paced environment.
• Basic math and cash-handling skills.
• Flexible availability including mornings, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service and resolve concerns.
• Maintain a clean, inviting café environment.
• Lead and support partners during shifts with efficient task completion.
• Open and close the store following procedures.
• Monitor beverage/food quality and adhere to Starbucks standards.
• Manage stock levels and assist with ordering as needed.

Skills

Leadership

Customer service

Cash handling

Communication

Multi-tasking

Problem-solving

Job description

Starbucks South Woodford - George Ln in London is seeking a Shift Supervisor to help run daily operations, support the Store Manager and motivate partners while delivering top-quality customer service.

You will lead shifts, ensure cash accuracy, uphold Starbucks standards, and foster a welcoming cafe environment. The role requires flexibility across mornings, evenings, weekends and holidays.