Shift Supervisor - Lead & Elevate Customer Service

EG Group; East Midlands, City of Westminster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free beverage on shift

24/7 Virtual GP

Employee Assistance Programme

Recognition rewards

Access to online learning library

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

EG Group is seeking a Starbucks Shift Supervisor to lead daily operations, oversee a team, and ensure top-notch customer service. You’ll partner with the Store Manager, supervise shifts in their absence, and maintain brand standards for beverages and food.

Responsibilities include coaching staff, managing stock and safety, and delivering consistent, high-quality experiences in a fast-paced retail environment.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations and training.
• Create exceptional customer experiences with a welcoming atmosphere.
• Support store operations with stock control, ordering, and admin.
• Champion quality and safety in food prep and store cleanliness.
• Keep the store inviting and well-presented.
• Lead by example and support the team during busy periods.
• Prepare coffee, food and beverages to brand standards.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

EG Group is seeking a Starbucks Shift Supervisor to lead daily operations, oversee a team, and ensure top-notch customer service. You’ll partner with the Store Manager, supervise shifts in their absence, and maintain brand standards for beverages and food.

Responsibilities include coaching staff, managing stock and safety, and delivering consistent, high-quality experiences in a fast-paced retail environment.