Shift Supervisor: Lead & Deliver Great Service

EG Group; Radcliffe; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

EG Cares benefits & rewards platform

30% Starbucks discount on food, drinks

Quarterly bonus incentive

Free beverage on every shift

24/7 virtual GP & wellbeing service

Employee assistance programme

Recognition rewards & work anniversary

Job summary

EG Group in Radcliffe, England, is seeking a Starbucks Shift Supervisor to lead daily operations, ensure beverage and food stock, and deliver outstanding customer service alongside the Store Manager. You will train and motivate the team, manage shifts, uphold brand standards, and handle customer experiences.

The role offers contracted hours and benefits. Typical duties include supervising staff, maintaining store cleanliness, and ensuring compliance with safety standards while delivering

Qualifications

• Supervisory background in hospitality or retail.
• Experience delivering strong customer service in fast-paced environments.
• Ability to lead a team and train staff.
• Strong communication and organisational skills.

Responsibilities

• Lead and supervise daily store operations and staff.
• Deliver exceptional customer experiences and maintain brand standards.
• Assist Store Manager with stock control, ordering, banking and admin.
• Ensure food safety, health and safety standards are met.
• Create a welcoming store environment and motivate the team.

Skills

Leadership

Supervisory

Customer service

Communication

Team motivation

Food service

Education

Hospitality/retail experience

Job description

EG Group in Radcliffe, England, is seeking a Starbucks Shift Supervisor to lead daily operations, ensure beverage and food stock, and deliver outstanding customer service alongside the Store Manager. You will train and motivate the team, manage shifts, uphold brand standards, and handle customer experiences.

The role offers contracted hours and benefits. Typical duties include supervising staff, maintaining store cleanliness, and ensuring compliance with safety standards while delivering