Shift Supervisor: Lead Team & Guest Experience

EG Group; Leeds; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and workiversarys

Career progression opportunities

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

EG Group in Leeds is seeking a Starbucks Shift Supervisor to lead daily operations, ensure fresh, high-quality beverages and customer service, and cover shifts in the Store Manager’s absence. You'll train and motivate the team, manage stock and safety standards, and uphold brand standards across all shifts.

The role offers guaranteed contracted hours and opportunities for career progression within a global retail network.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Supervisory experience

Customer service

Communication

Organisational skills

Job description

EG Group in Leeds is seeking a Starbucks Shift Supervisor to lead daily operations, ensure fresh, high-quality beverages and customer service, and cover shifts in the Store Manager’s absence. You'll train and motivate the team, manage stock and safety standards, and uphold brand standards across all shifts.

The role offers guaranteed contracted hours and opportunities for career progression within a global retail network.