Shift Supervisor: Lead Team & Service (Flexible Hours)

EG Group; Haydock; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Career progression and access to large

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

EG Group, in Haydock, is seeking a Starbucks Shift Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will work closely with the Store Manager, manage shifts, motivate the team, and maintain brand standards across beverages and food.

You will supervise a fast-paced store, train colleagues, and contribute to a welcoming customer experience while upholding safety and cleanliness in a busy retail environment.

Qualifications

• Prospective candidate should have prior supervisory experience.
• Experience in hospitality, retail or customer-focused environments preferred.
• Demonstrates passion for delivering excellent customer service.
• Ability to lead, motivate and support a team in fast-paced settings.
• Strong communication skills, both verbal and written.
• Good organisational abilities and attention to detail.
• Eagerness to learn and progress within the role.

Responsibilities

• Lead and inspire the team by supervising daily operations and delegating tasks.
• Create exceptional customer experiences by welcoming customers and delivering great service.
• Support store operations by assisting the Store Manager with stock, orders and administration.
• Champion quality and safety by upholding food safety, health and safety standards.
• Set high standards and lead by example, stepping in during busy periods to keep operations smooth.

Skills

Supervisory experience

Hospitality/Retail

Customer service

Leadership

Communication

Organizational skills

Willingness to learn

Job description

EG Group, in Haydock, is seeking a Starbucks Shift Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will work closely with the Store Manager, manage shifts, motivate the team, and maintain brand standards across beverages and food.

You will supervise a fast-paced store, train colleagues, and contribute to a welcoming customer experience while upholding safety and cleanliness in a busy retail environment.