Lead Shift Supervisor – Coffee & Customer Experience

EG Group; Basingstoke; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

EG Cares benefits

Starbucks discount

Quarterly bonus

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Career progression & online learning

Job summary

EG Group in the United Kingdom is seeking a Starbucks Shift Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will work with the Store Manager, prepare beverages, maintain store standards, and support colleagues to keep operations running smoothly.

The role offers flexible shifts with full-time average hours, opportunities for progression, and a focus on customer experience and safety.

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Job description

EG Group in the United Kingdom is seeking a Starbucks Shift Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will work with the Store Manager, prepare beverages, maintain store standards, and support colleagues to keep operations running smoothly.

The role offers flexible shifts with full-time average hours, opportunities for progression, and a focus on customer experience and safety.