Shift Supervisor - Leadership in a Fast-Paced Cafe

EG Group; East Midlands; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

30% Starbucks discount on food, drinks

EG Cares Benefits & Rewards Platform

Quarterly Bonus Incentive

Job summary

EG Group is seeking a Starbucks Shift Supervisor in the United Kingdom to lead a fast-paced beverage and food service team. You will ensure products are fresh, delicious, and available while delivering outstanding customer service.

You’ll work with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the manager’s absence. A typical day includes supervising the team, creating great customer experiences, and ensuring stock control and store cleanliness.

Qualifications

• Previous supervisory experience preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• Passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• Proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop and take the next step in your career.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

EG Group is seeking a Starbucks Shift Supervisor in the United Kingdom to lead a fast-paced beverage and food service team. You will ensure products are fresh, delicious, and available while delivering outstanding customer service.

You’ll work with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the manager’s absence. A typical day includes supervising the team, creating great customer experiences, and ensuring stock control and store cleanliness.