Shift Supervisor — Lead a Fast-Paced Team | Flexible Hours

EG Group; Newbury; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Career progression opportunities

Access to online learning library

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

EG Group in Newbury (RG20 9BX) is seeking a Starbucks Shift Supervisor to lead by example, supervise daily operations, and ensure products are fresh and ready while delivering outstanding customer service.

You will work alongside the Store Manager, lead shifts in their absence, train colleagues, and maintain store standards, ensuring quality and safety across all tasks. Flexible shifts and guaranteed contracted hours accompany a strong benefits package.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Supervisory experience

Customer service

Communication

Organisational skills

Team motivation

Decision making

Training and development

Job description

EG Group in Newbury (RG20 9BX) is seeking a Starbucks Shift Supervisor to lead by example, supervise daily operations, and ensure products are fresh and ready while delivering outstanding customer service.

You will work alongside the Store Manager, lead shifts in their absence, train colleagues, and maintain store standards, ensuring quality and safety across all tasks. Flexible shifts and guaranteed contracted hours accompany a strong benefits package.