Shift Supervisor: Lead Customer Experience & Ops

Starbucks Peterbrough -Ortongate DT; Peterborough; On-site; GBP 19,000 - 23,000; Full time

Job summary

Starbucks Peterborough -Ortongate DT is seeking an energetic team member to assist the store manager in running daily operations during scheduled shifts. You will delegate tasks, deploy partners, and help maintain the Starbucks Experience for customers.

You will model Starbucks guiding principles, deliver legendary service, and lead by example in a fast-paced retail environment. This role emphasises customer focus, teamwork and adherence to cash handling and safety policies.

Qualifications

• Direct the work of others.
• Learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Assist the store manager during scheduled shifts.
• Delegate tasks to partners to maintain store standards.
• Deliver legendary customer service to all customers.
• Open and close store operations as required.
• Follow cash handling and safety policies.
• Provide coaching and feedback to partners on shift.
• Promote Starbucks culture, values and mission.

Skills

Customer service

Leadership

Communication

Teamwork

Relationship building

Job description

Starbucks Peterborough -Ortongate DT is seeking an energetic team member to assist the store manager in running daily operations during scheduled shifts. You will delegate tasks, deploy partners, and help maintain the Starbucks Experience for customers.

You will model Starbucks guiding principles, deliver legendary service, and lead by example in a fast-paced retail environment. This role emphasises customer focus, teamwork and adherence to cash handling and safety policies.