Shift Supervisor - Lead Coffee Team & Service

EG Group; England; À distance; GBP 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free beverage on shift

Virtual GP & Wellbeing

Employee Assistance Programme

Learning library access

Recognition rewards & anniversaries

Compassionate leave

Life Assurance

Guaranteed contracted hours

Starbucks discount 30%

Résumé du poste

EG Group is seeking a Starbucks Shift Supervisor at West Knoyle, UK to lead a fast-paced team, ensure products are fresh and readily available, and deliver outstanding customer service. You’ll work with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the Manager’s absence.

The role emphasises driving team performance, delivering exceptional customer experiences, and upholding quality and safety across daily operations.

Qualifications

• Previous supervisory experience preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• Passion for delivering excellent customer service.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• Proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop, and advance in your career.
• Enthusiasm to make an impact and drive team success.

Responsabilités

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by actively participating in food preparation and upholding high standards of food safety and cleanliness.
• Keep the store looking its best by maintaining an inviting, vibrant, and well-presented environment for customers and staff.
• Lead by example every day by upholding high standards and stepping in during busy periods to keep operations running smoothly.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards with consistency.

Connaissances

Leadership

Customer service

Communication

Organisational skills

Decision-making

Training & development

Description du poste

EG Group is seeking a Starbucks Shift Supervisor at West Knoyle, UK to lead a fast-paced team, ensure products are fresh and readily available, and deliver outstanding customer service. You’ll work with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the Manager’s absence.

The role emphasises driving team performance, delivering exceptional customer experiences, and upholding quality and safety across daily operations.