Shift Supervisor: Inspire the Team, Deliver Great Service

Greggs Plc; Latton Bush; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount 50%

Free hot drinks on shift

Paid breaks

Profit sharing: 10% of profits

Job summary

Greggs Plc is seeking a Shift Manager to lead the shop in the absence of the Store Manager. You will motivate the team, ensure excellent customer service, and manage day-to-day shop operations across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include guiding the team, serving customers quickly, preparing food, maintaining stock levels, and keeping the shop clean and presentable. Previous supervisory experience in a customer-focused environment is desired.

Qualifications

• Demonstrated leadership abilities and team supervision experience.
• Experience in a customer-focused environment is essential.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Inspire and lead the shop team to deliver excellent service.
• Serve customers quickly and courteously on shift.
• Prepare products and manage ovens as required.
• Keep displays stocked and shop clean and presentable.
• Support the store manager and cover shifts when needed.

Skills

Leadership

Team supervision

Customer service

In-store operations

Tools

POS systems

Job description

Greggs Plc is seeking a Shift Manager to lead the shop in the absence of the Store Manager. You will motivate the team, ensure excellent customer service, and manage day-to-day shop operations across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include guiding the team, serving customers quickly, preparing food, maintaining stock levels, and keeping the shop clean and presentable. Previous supervisory experience in a customer-focused environment is desired.