Shift Supervisor

Betsi Cadwaladr University Health Board; United Kingdom; On-site; GBP 27,000 - 31,000; Part time

Job summary

A leading health organization in North Wales is seeking a part-time Shift Supervisor for the Out of Hours service. Based at Deeside Community Hospital, the role entails leading an operational team, ensuring service quality, and monitoring staffing levels. Applicants should have managerial experience and be capable of working independently. Fluency in Welsh is desirable but not mandatory. A competitive salary between £27,898 to £30,615 pro rata is offered, with enhancements for weekends and holidays.

Qualifications

• Evidence of previous managerial experience.
• Significant experience in the GP Out of hours when operational.
• Previous experience of working in a hospital environment or with health care professionals.

Responsibilities

• Leading the Out of Hours operational team during shifts.
• Monitoring staffing levels and ensuring service quality.
• Liaising with other supervisors to manage work across North Wales.

Skills

Ability to work on own initiative

Experience of supervising staff

Excellent organisational skills

Ability to communicate clearly

Education

Relevant ECDL modules or willingness to complete

Evidence of continued ongoing education

Tools

Adastra Software

Excel

Word

Outlook

Job description

North Wales GP Out of Hours East Division would like to invite applications for a part-time Shift Supervisor, to work from Deeside Community/ Wrexham Ty Derbyn Hospital. This post will be part-time, applicant's shifts will cover weekends and bank holidays.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Please note all shifts undertaken in the out of hours period are subject to enhanced pay in line with A4C terms and conditions. Typical enhancements are +30% weekdays and Saturdays and +60% for Sundays and Bank Holidays.

Main duties of the job

The role will involve.

Leading the Out of Hours operational team during shift, providing a safe, effective Out of Hours service to the health community in North Wales.

Working without supervision and being responsible for motivating the team.

Monitoring the work levels and staffing levels, at the call centre in the divisional area to ensure that the service meets the WAG National Quality Requirements in the Out of Hours; identifying when extra staff are required, taking into account the safety and welfare of the staff.

Liaising with other shift supervisors across North Wales to ensure work is managed across North Wales.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Relevant ECDL modules or willingness to complete
• Evidence of continued ongoing education
• Evidence of previous managerial experience

Experience

• Ability to work on own initiative and as part of team
• Experience of allocating staffing resources
• Experience of supervising staff
• Significant experience in the GP Out of hours when operational
• Previous experience of call handling in GP Out of Hours
• Experience of a similar role of scope and size
• Previous experience of working in a hospital environment or with health care professionals

Knowledge

• Ability to work to strict deadlines and to prioritise tasks
• A thorough knowledge of the GP Out of Hours Service
• Competent in the use of IT packages including excel, word, outlook
• Competent in the use of Adastra Software
• Able to identify and analyse key information
• Ability to speak Welsh
• Knowledge of rotamaster administration and Netmaster

Personal Qualities

• Excellent organisational skills
• Ability to co-ordinate and alter complex work schedules
• Analytical skills
• Ability to communicate important information clearly and accurately, to all grades of medical personnel
• Ability to work in a busy environment and to work on own initiative and as part of a team
• Willingness to learn new skills to meet the needs of the organisation
• Ability to use own initiative, whilst understanding the need to seek advice from seniors where necessary

Other Relevant Requirements

• Ability to travel
• Diplomacy & Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Deeside Community Hospital / Wrexham Ty Derbyn

£27,898 to £30,615 a yearper annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC838-1225

Job locations

Deeside Community Hospital / Wrexham Ty Derbyn