Shift Supervisor

AO RETAIL LIMITED; Basildon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

31 days holiday

At least 5% contribution pension

Healthcare Cashback Scheme

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days (x2 fully paid)

Share‑save Scheme

Job summary

AO is seeking a Depot Supervisor to keep our warehouse running smoothly in Basildon. You will ensure vehicles are compliant with transport legislation, support Drivers, and collaborate with Quality and People teams to maintain high performance across daily depot activities.

Your role involves hands‑on oversight in a self‑loading depot, reporting to the Depot Manager, and making quick, independent decisions when needed to keep deliveries on schedule.

Qualifications

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Office, particularly Excel.

Responsibilities

• Complete daily in‑house reports for the Depot Manager.
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members (employed and self‑employed) comply with training standards.
• Conduct alcohol testing when required.
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

Skills

Transport legislation

Logistics operations

Relationship building

Decision making

Communication

Excel

Job description

At AO, we’re all about making sure our customers get their appliances on time, every time and that’s where you come in! As a Depot Supervisor, you’ll keep our warehouse running like clockwork and make sure every delivery and installation is ready to roll each morning. You’ll take a hands‑on approach in our self‑loading depot, making sure our vehicles are safe, legal, and good to go. Throughout the day, you’ll track any issues, support our Drivers, and work closely with our Quality and People teams to keep everything moving smoothly.

Key Responsibilities

• Complete daily in‑house reports for the Depot Manager
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members (employed and self‑employed) comply with training standards
• Conduct alcohol testing when required
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

If you’re organised, proactive, and love being at the heart of the action, this is your chance to make a real impact.

Qualifications

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Office, particularly Excel.

£28,069 per Year Permanent, We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

Benefits

• 31 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share‑save Scheme

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too. We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

AO is for everyone! We should all feel that we belong. That’s why we are creating a welcoming and inclusive place to work. We’re proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that’s why we’re asking these questions. Making sure our recruitment process is inclusive is a key part of what we’re doing at AO to encourage diversity as an employer.