Shift Supervisor

AO; Basildon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme 5%+

Healthcare Cashback Scheme

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days

Job summary

AO is seeking a Depot Supervisor in Basildon to keep the warehouse running smoothly and ensure every delivery and installation is ready to roll each morning. You will supervise a self‑loading depot, verify vehicle safety and compliance, and support Drivers while coordinating with Quality and People teams.

Ideal candidates are organized, proactive and capable of swift, independent problem solving, with strong Excel skills and excellent communication.

Qualifications

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Excel.

Responsibilities

• Complete daily in‑house reports for the Depot Manager.
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members comply with training standards.
• Conduct alcohol testing when required.
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

Skills

Transport legislation

Relationship building

Decision making

Problem solving

Communication

Excel

Tools

Microsoft Excel

Job description

Job Overview

About The Role

At AO, we’re all about making sure our customers get their appliances on time, every time and that’s where you come in! As a Depot Supervisor, you’ll keep our warehouse running like clockwork and make sure every delivery and installation is ready to roll each morning.

You’ll take a hands‑on approach in our self‑loading depot, making sure our vehicles are safe, legal, and good to go. Throughout the day, you’ll track any issues, support our Drivers, and work closely with our Quality and People teams to keep everything moving smoothly.

If you’re organised, proactive, and love being at the heart of the action, this is your chance to make a real impact.

• Salary: £28,069.18 per annum
• Shift pattern: 5 on 3 off 5 on 2 off
• Hours: 40 hours per week
• Start and finish time: 4.00am-1.00pm 1.00pm-10.00pm
• Job Type: Full time and permanent contract
• Location: Bowden Terminal, Luckyn Lane, Basildon, Essex, SS14 3AX

Here’s What You Can Expect To Be Doing

• Complete daily in‑house reports for the Depot Manager
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members (employed and self-employed) comply with training standards
• Conduct alcohol testing when required
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

A Few Things About You

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Office, particularly Excel.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that... For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 31 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.