Senior Warehouse Operative

AO; West of England; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

31 days holiday

Pension contribution 5%+

Enhanced maternity/paternity/adoption

Job summary

AO is seeking a hands-on Operations Support colleague at the Avonmouth location to ensure loads are secure, vehicles compliant, and deliveries run smoothly. You’ll complete routine reports, monitor safety, and build strong relationships with engineers, crews, and contractors who help keep our vehicles on the road.

You’ll help train new starters, share daily priorities, and handle queries with a friendly, proactive approach. This is a permanent, full-time role with AO’s benefits package.

Qualifications

• Strong understanding of safe loading and transport compliance.
• Experience in training new starters and sharing safety practices.
• Excellent communication and teamwork required to coordinate with drivers, engineers, and contractors.

Responsibilities

• Ensure every vehicle is loaded safely, secure, and compliant with transport rules to AO standards.
• Monitor deliveries and assist with issues throughout the day.
• Coach new starters on Safe Systems of Work and Health & Safety basics.
• Provide clear handovers and maintain smooth operational communication.
• Assist with minor repairs and book servicing when due.

Skills

Safe loading

Transport compliance

Staff training

Communication

Team player

Basic vehicle maintenance

Driver engagement

Job description

Job Overview

About The Role

As part of our operational team, you’ll be hands‑on in keeping our vehicles loaded safely, on the road, and ready to deliver the amazing service our customers know us for. You’ll get stuck into the day‑to‑day—making sure loads are secure, vehicles stay compliant, and everything meets our high AO standards.

You’ll complete regular reports with accuracy, keep a close eye on safety, and build great working relationships with our employed engineers, our self‑employed crews, and the contractors who help keep our vehicles in top shape. Whether it’s supporting repairs, sorting maintenance, or sharing the right info at the right time, you’ll be the glue that keeps everything running smoothly.

It’s all about creating a safe, efficient operation behind the scenes so our drivers can deliver the best possible experience to our customers—because at AO, we’re all about treating every delivery like it’s the most important one of the day.

• Salary: Between £29,000.00 and £31,500.00 per annum
• Hours: 5 on 3 off, 5 on 2 off (40 hours per week)
• Start and finish time: 1pm- 10pm(PM Shift)
• Job Type: Full time and permanent contract
• Location: Chittening Industrial Estate, Greensplott Road, Avonmouth, BS11 0YB

Here’s What You Can Expect To Be Doing

• Make sure every vehicle is loaded safely, secure, and fully compliant with transport rules — keeping everything AO‑standard from the get‑go.
• Keep tabs on deliveries throughout the day and jump in quickly when something needs sorting.
• Help new starters settle in by showing them the ropes, from our Safe Systems of Work to key Health & Safety basics.
• Share daily or weekly priorities so the whole team knows what’s happening and what we’re aiming for, excellent handovers and communications are key.
• Work side‑by‑side with the team, helping divvy up tasks and supporting everyone to crack on.
• Carry out alcohol testing when needed to keep our operation safe and compliant.
• Tackle small vehicle repairs yourself and get servicing booked in when it’s due.
• Chat with Drivers and handle any questions or issues in a friendly, helpful way.
• Work to tranship and reload vehicles keeping everything flowing smoothly.
• Complete in‑house reports accurately and on time, helping us keep the wheels turning behind the scenes.

A Few Things About You

• Strong understanding of safe loading and transport compliance, ensuring vehicles are loaded securely and meet regulatory standards.
• Effective delivery monitoring and problem‑solving skills, with the ability to react quickly to issues throughout the day.
• Experience supporting and training new starters, including knowledge of Safe Systems of Work and core Health & Safety practices.
• Confident communicator, able to share priorities clearly, provide solid handovers, and maintain smooth operational communication.
• Hands‑on team player, capable of organising daily tasks, supporting colleagues, and working collaboratively.
• Basic vehicle maintenance skills, including carrying out minor repairs and arranging timely servicing.
• Strong driver engagement and customer‑focused approach, handling queries professionally and maintaining positive relationships.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 31 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.
• To see all our benefits and perks, visit our AO Benefits page.