Team Leader

AO RETAIL LIMITED; Little Heath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

24 days holiday

5% pension scheme

Healthcare Cashback Scheme

Enhanced Maternity, Paternity and Adot

Expression of wish service

Make a difference days (x2 charity)

Share-save Scheme

Job summary

AO RETAIL LIMITED is seeking a Team Leader to energize our self-employed driver crews and champion a culture of positivity and performance. You’ll welcome new talents, monitor quality, and support HR processes while ensuring safe handling and smooth operations across the site.

Join a company with over 25 years of trust in the UK, offering competitive benefits and opportunities to develop leadership and operational skills within a supportive team environment.

Qualifications

• Proven experience in leading and coordinating teams.
• Strong communication and interpersonal skills.
• Comfortable using standard office software and warehouse systems.

Responsibilities

• Monitor the quality of work and manage team performance.
• Ensure products are handled in line with guidelines.
• Complete investigations and resolve discrepancies.
• Perform administrative duties as needed.
• Support HR functions including disciplinary processes.
• Maintain site cleanliness and maintenance.
• Track team performance and provide upskilling opportunities.
• Lead, inspire, and motivate others to perform at their best.

Skills

Leadership

People management

Communication

IT skills

WMS familiarity

Microsoft Office

Tools

WMS software

Microsoft Office

Job description

Step Into a Career That Delivers - Become a Team Leader at AO At AO, we don't just deliver appliances - we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That's where you come in. As a Team Leader, you'll be the heartbeat of our driver network - welcoming new talent, energizing our existing teams, and championing a culture of positivity and performance. You'll be supported by a team that's as ambitious as you are, with the tools and training to help you thrive.

• Monitor the quality of work that our operatives carry out and manage performance.
• Ensure products are handled correctly and in line with manual handling guidelines.
• Complete investigations and rectify any possible discrepancies.
• Take responsibility for administration duties, where needed.
• Provide support with HR functions such as disciplinary meeting fairly and consistently.
• Be responsible for the site's cleanliness and maintenance.
• Keep track of your team's performance and be able to offer upskilling opportunities.
• A genuine passion for delivering the outstanding service our customers expect and deserve.
• The ability to lead, inspire, and motivate others to perform at their best.
• Confidence in applying a fair and consistent approach to people management.
• Strong communication skills, with the ability to engage effectively at all levels.
• Solid IT skills, including confidence using Microsoft Office and warehouse management systems.
• We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.