Shift Operations Manager

Coca-Cola Europacific Partners; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading beverage company in Greater London is seeking an established shift manager to oversee a complex FMCG warehouse operation. In this role, you will manage product movements, deliver excellent customer service, and lead a team of frontline managers. The ideal candidate will have strong leadership qualities and a proven track record in operations, demonstrating high standards of health and safety. This role offers an exciting opportunity for personal and professional development in a dynamic environment.

Qualifications

• Experience in a leadership role is essential.
• Proven track record for succession planning and performance management.
• Ability to develop direct reports with a coaching style.

Responsibilities

• Conduct start of shift briefs for colleagues.
• Lead the GB Network operational morning call for the site.
• Ensure the 12 week labour forecasting plan is aligned.

Skills

Team Management

Change Management

Health & Safety Standards

Process Compliance

Project Delivery

Job description

What you become part of:

Coca-Cola European Partners are looking for an established shift manager to manage and organise a large and complex FMCG warehouse operation. Reporting directly to the Distribution GM you will be responsible for the full range of product movements from receipt through to picking, completion of customer deliveries and outgoing inter branch transfers. This is an exciting opportunity for someone to join a fast‑moving and professional Warehousing and Distribution environment and to perform a varied role which takes in traditional elements of FLT pallet‑handling and combines it with the opportunity to also learn and practise elements of other support functions as well. This is an interesting, challenging and rewarding role well‑suited to those who wish to improve their knowledge and skill‑base.

What to expect:

You will have the ability to deliver world class customer service. This will be done by leading, supporting, coaching and developing a team of frontline managers in a challenging environment whilst demonstrating a strong ability to drive operational compliance to process, strong decision making skills and the ability to lead the team effectively under pressure from multiple areas of the business with safety as the highest priority. As the most senior person on shift a significant portion of your time you will be accountable for a variety of business metrics including safety, engagement, cost, process and service with a very clear expectation for delivering year on year improvements in all of these areas and more.

Responsibilities include:

• Conduct start of shift briefs for colleagues
• Lead and deliver the periodic update to all colleagues on shift
• Ensure the 12 week labour forecasting plan for Distribution is aligned to the Distribution Budgetary Slot Remit
• Management of timekeeping and attendance through Kronos for direct reports
• Accountability of MHE costs and process YTD and use data metrics /analytics to trigger RCA to drive improvements. MHE Investigations
• Lead the 2 hourly S.I.C. delivering the ‘Why’ and the ‘How’ Coaching your team
• Lead the GB Network operational morning call for the site and deliver the operational status every morning
• Brief overview of the last 24 hours and view into next 24 hours.
• Record & Review of outstanding actions & ongoing situations.
• Lead Agency Meeting and assess performance vs relevant SLA agreement
• Ensuring all essential KPI input for shift performance are accurately entered on Planning Tool to demonstrate the relevant data YTD

Skills & Essentials:

• High Health & Safety standards aligned to an ever evolving environment and is able to demonstrate past achievements
• Team Management and the ability to engage with the team demonstrating one of CCEP’s critical philosophies
• Proven track record for succession planning and performance management
• Strong record of process compliance and improvement
• Ability to develop your direct reports with coaching style aligned to a live operation and deliver performance improvement through wider team members
• Experience in a leadership role
• Can comprehend change management and lead change initiatives
• Project delivery and implementation whilst influencing key stakeholders (once trained in operational rules and routine)
• Acceptance of accountability for long term, sustained performance improvement
• The ability to work under pressure whilst managing multiple timed targets simultaneously
• You will maintain high standards of customer service, for internal customers (e.g. manufacturing), external customers (e.g. retailers) and communicate these values to your team
• Experience of working within an unionised environment