Shift Manager: Lead Team, Drive Sales & Service

McDonald's United Kingdom; Hamilton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrolment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Shift Manager to lead daily restaurant operations, coach a sizeable team, and ensure high standards in service, quality and profitability. You will work across varied shift patterns to meet business needs and delight customers.

This role requires adaptability, strong leadership, and a commitment to delivering an outstanding dining experience. You will be part of a values-driven, inclusive workplace that recognises effort with holiday pay, pension and staff

Qualifications

• Proven ability to lead and inspire a team in a fast-paced retail/hospitality environment.
• Strong customer service focus with a hands-on leadership style.
• Adaptability and problem-solving skills to handle shift operations.

Responsibilities

• Lead and coach a sizeable team across shifts to meet standards.
• Ensure production, quality, and customer service targets are met.
• Manage resources and resolve operational issues to drive profitability.

Skills

Leadership

Customer service

Team management

Problem solving

Communication

Job description

McDonald’s United Kingdom is seeking a Shift Manager to lead daily restaurant operations, coach a sizeable team, and ensure high standards in service, quality and profitability. You will work across varied shift patterns to meet business needs and delight customers.

This role requires adaptability, strong leadership, and a commitment to delivering an outstanding dining experience. You will be part of a values-driven, inclusive workplace that recognises effort with holiday pay, pension and staff