Shift Leader: Team Coach for Customer Experience

McDonald's United Kingdom; Newbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday pay

Family leave

Sick pay

Service awards

Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald’s UK is seeking a Shift Manager to lead a 80+ strong team in a £multi-million restaurant. You will orient, coach and develop colleagues, ensure standards across production, quality and service, and manage day parts including weekends and holidays.

You’ll drive sales and profitability by allocating resources, solving operational problems and delivering an outstanding customer experience. The role requires adaptable leaders with a passion for great service, working across early mornings,

Qualifications

• Experience leading and developing teams in retail, hospitality or customer-focused environments.
• Demonstrated ability to adapt to shift work, including weekends and holidays.
• Strong focus on delivering high-quality customer service and operational standards.

Responsibilities

• Orient, assist and coach employees to meet standards across production, quality and service.
• Monitor operations, reallocating resources and solving operational problems.
• Drive sales and profitability while delivering an outstanding customer experience.

Skills

Leadership

Customer service

Problem solving

Team management

Communication

Job description

McDonald’s UK is seeking a Shift Manager to lead a 80+ strong team in a £multi-million restaurant. You will orient, coach and develop colleagues, ensure standards across production, quality and service, and manage day parts including weekends and holidays.

You’ll drive sales and profitability by allocating resources, solving operational problems and delivering an outstanding customer experience. The role requires adaptable leaders with a passion for great service, working across early mornings,