Shift Leader: Lead, Inspire & Earn Overnight Premium

McDonald's United Kingdom; Grantham; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Exclusive discounts

Free meals on break

Career development

Job summary

McDonald’s United Kingdom is seeking a Shift Leader to drive outstanding customer experience and lead a hospitality-focused team across shifts. You’ll be responsible for daily operations, maintaining cleanliness, safety, and high-quality service while modelling our values.

Availability to work across weekdays and weekends, with Early Mornings, Afternoons, Evenings and Overnight shifts, is essential. Your role will involve planning shift success, guiding staff, coaching colleagues, and ensuring a

Qualifications

• This role targets individuals with experience leading teams in retail, hospitality, or customer-focused environments.
• You should demonstrate leadership, role modelling for colleagues, and strong customer care.
• Ability to adapt to varying customer needs and coach teammates to deliver great service.

Responsibilities

• Plan shift success by forecasting guest flow and staffing needs.
• Lead by example to ensure hospitality, cleanliness and safety standards.
• Provide on-the-spot coaching, feedback, and recognition to team members.
• Review shift performance and hand over insights for the next shift.

Skills

Leadership

Customer service

Team management

Communication

Job description

McDonald’s United Kingdom is seeking a Shift Leader to drive outstanding customer experience and lead a hospitality-focused team across shifts. You’ll be responsible for daily operations, maintaining cleanliness, safety, and high-quality service while modelling our values.

Availability to work across weekdays and weekends, with Early Mornings, Afternoons, Evenings and Overnight shifts, is essential. Your role will involve planning shift success, guiding staff, coaching colleagues, and ensuring a