Shift Manager - Full & Part time

McDonald's United Kingdom; Hamilton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrolment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Shift Manager to lead daily restaurant operations, coach a sizeable team, and ensure high standards in service, quality and profitability. You will work across varied shift patterns to meet business needs and delight customers.

This role requires adaptability, strong leadership, and a commitment to delivering an outstanding dining experience. You will be part of a values-driven, inclusive workplace that recognises effort with holiday pay, pension and staff

Qualifications

• Proven ability to lead and inspire a team in a fast-paced retail/hospitality environment.
• Strong customer service focus with a hands-on leadership style.
• Adaptability and problem-solving skills to handle shift operations.

Responsibilities

• Lead and coach a sizeable team across shifts to meet standards.
• Ensure production, quality, and customer service targets are met.
• Manage resources and resolve operational issues to drive profitability.

Skills

Leadership

Customer service

Team management

Problem solving

Communication

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a sizeable team of employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes:

• Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...