Shift Manager: Lead a Large Team, Elevate Service

McDonald's United Kingdom; Greater Manchester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrollment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's UK is seeking a Shift Manager to lead a multi-person team in a fast-paced restaurant in Greater Manchester. You will ensure standards in production, quality, and service while coaching staff and optimizing operations.

You will work varied day parts, including weekends and holidays, oversee ~80 staff, and drive sales and customer satisfaction through strong leadership, problem solving, and a commitment to our values.

Qualifications

• Demonstrate leadership and guide a team to meet service standards.
• Deliver personalised service and resolve customer queries effectively.
• Flexibly adapt to changing shift patterns and peak times.

Responsibilities

• Lead and coach a team to meet production, quality and customer service standards.
• Monitor operations and reallocate resources to maximize efficiency.
• Promote safe, respectful and inclusive workplace behaviours.
• Resolve issues quickly using initiative and problem solving.
• Build sales and profitability while delivering an outstanding customer experience.

Skills

Leadership

Customer service

Adaptability

Communication

Problem solving

Job description

McDonald's UK is seeking a Shift Manager to lead a multi-person team in a fast-paced restaurant in Greater Manchester. You will ensure standards in production, quality, and service while coaching staff and optimizing operations.

You will work varied day parts, including weekends and holidays, oversee ~80 staff, and drive sales and customer satisfaction through strong leadership, problem solving, and a commitment to our values.