Shift Leader: Lead Service & Team Excellence

McDonald's United Kingdom; Westerham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free meals on break

Career development

Exclusive discounts

Employee assistance programme

Job summary

McDonald’s United Kingdom in Westerham is seeking a Shift Leader to drive operational excellence and guest satisfaction. You will lead a team across busy shifts, model hospitality, and ensure clean, welcoming spaces while delivering friendly service.

You will plan, coach, and support colleagues, balance staffing with forecasted demand, and uphold food safety, health and safety standards. If you thrive in a fast-paced, people-focused environment, join us and help create great moments for our

Qualifications

• Experience leading teams in retail, hospitality, or customer-focused environments.
• Ability to deliver personalised service and adapt to customer needs.
• Lead by example and communicate clearly with staff.
• Ensure safety, hygiene, and knowledge of policies.

Responsibilities

• Plan shift success based on forecasted guest counts and staffing.
• Conduct pre-shift checks and assign tasks using checklists.
• Manage production, service zones and real-time bottlenecks.
• Coach and recognise staff; ensure safety and cleanliness.
• Review shift performance and handover to the next shift.
• Complete admin tasks and maintain records.

Skills

Leadership

Team management

Customer service

Communication

Adaptability

Job description

McDonald’s United Kingdom in Westerham is seeking a Shift Leader to drive operational excellence and guest satisfaction. You will lead a team across busy shifts, model hospitality, and ensure clean, welcoming spaces while delivering friendly service.

You will plan, coach, and support colleagues, balance staffing with forecasted demand, and uphold food safety, health and safety standards. If you thrive in a fast-paced, people-focused environment, join us and help create great moments for our