Overnight Restaurant Shift Leader

McDonald's United Kingdom; Scotland; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holiday pay

Service awards

Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is hiring a Shift Manager to lead a sizeable team in a £multi-million restaurant. You will monitor operations, reallocate resources and drive a safe, fast, and friendly service that delivers an outstanding customer experience.

You will work varied shifts including overnights from 22:00 to 07:00 on weekends and bank holidays. The role requires leadership, personalized service, and problem-solving to meet production, quality and sales targets.

Qualifications

• Experience leading and coaching teams in retail, hospitality or customer-focused environments.
• Restaurant-based role with shift patterns including weekends and bank holidays.

Responsibilities

• Lead by example and deliver personalized service to delight customers.
• Monitor operations, reallocate resources and solve operational problems.
• Drive sales, profitability and an outstanding customer experience.
• Respond to customer queries with knowledge of food and promotions.

Skills

Leadership

Customer service

Communication

Problem solving

Teamwork

Adaptability

Respect

Job description

McDonald's United Kingdom is hiring a Shift Manager to lead a sizeable team in a £multi-million restaurant. You will monitor operations, reallocate resources and drive a safe, fast, and friendly service that delivers an outstanding customer experience.

You will work varied shifts including overnights from 22:00 to 07:00 on weekends and bank holidays. The role requires leadership, personalized service, and problem-solving to meet production, quality and sales targets.