Shift Leader / Manager

McDonald's United Kingdom; Greater Manchester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrollment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's UK is seeking a Shift Manager to lead a multi-person team in a fast-paced restaurant in Greater Manchester. You will ensure standards in production, quality, and service while coaching staff and optimizing operations.

You will work varied day parts, including weekends and holidays, oversee ~80 staff, and drive sales and customer satisfaction through strong leadership, problem solving, and a commitment to our values.

Qualifications

• Demonstrate leadership and guide a team to meet service standards.
• Deliver personalised service and resolve customer queries effectively.
• Flexibly adapt to changing shift patterns and peak times.

Responsibilities

• Lead and coach a team to meet production, quality and customer service standards.
• Monitor operations and reallocate resources to maximize efficiency.
• Promote safe, respectful and inclusive workplace behaviours.
• Resolve issues quickly using initiative and problem solving.
• Build sales and profitability while delivering an outstanding customer experience.

Skills

Leadership

Customer service

Adaptability

Communication

Problem solving

Job description

McDonald's UK has been around for over 50 years!

We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

Display Leadership and role model customer focused behaviours to delight our customers

Delivery of personalised service and connect with our customers

Lead by example

Adapt to customer needs through your team

Answer customer queries, keeping up to date with knowledge on our food and promotions

Use of initiative, confidence and problem solving when interacting with colleagues and customers

Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business. Benefits package includes:

• Holiday pay
• Service Awards
• Enrollment in Pension scheme
• Meal allowance
• Employee discounts from top high street and online brands