Aspiring Restaurant Shift Manager

McDonald's United Kingdom; Maidstone; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme

Meal allowance

Employee discounts

much more...

Job summary

McDonald's United Kingdom is seeking a shift manager to lead a large restaurant team, deliver exceptional customer service, and drive sales across all day parts while upholding brand standards.

You will coach and develop a 100+ crew, monitor busy shifts (including weekends/bank holidays), reallocate resources as needed, and collaborate with management to ensure a safe, fast, friendly guest experience.

Qualifications

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Accomplish all shift work requirements by orienting, assisting and coaching employees
• Ensure standards are met by following production, productivity, quality and customer service standards
• Monitor operations, reallocating resources and solving operational problems
• Build sales, growing profitability and delivering an outstanding customer experience
• Lead and manage a team of 100+ employees

Skills

Leadership

Customer service

People management

Problem solving

Communication

Team coaching

Adaptability

Job description

McDonald's United Kingdom is seeking a shift manager to lead a large restaurant team, deliver exceptional customer service, and drive sales across all day parts while upholding brand standards.

You will coach and develop a 100+ crew, monitor busy shifts (including weekends/bank holidays), reallocate resources as needed, and collaborate with management to ensure a safe, fast, friendly guest experience.