Shift Manager - Lead Team, Deliver Exceptional Service

McDonald's United Kingdom; Dykehead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's UK is seeking a Shift Manager to lead a large restaurant team and ensure delivery of quality service, safety and performance. You will coach 100+ employees, monitor operations and optimise shift coverage while maintaining brand standards.

You will work varied shifts including breakfasts, evenings and weekends, with a focus on guest satisfaction, efficiency and teamwork across the restaurant. The role involves promoting a safe, respectful and inclusive workplace and opportunities for

Qualifications

• Display leadership and role model customer focused behaviours to delight our customers.
• Delivery of personalised service and connect with our customers.
• Lead by example and motivate the team.
• Adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• You will work across shift patterns including day parts and weekends to support 24h operations (if trading).
• Monitor operations, reallocate resources and resolve operational issues.
• Drive sales, profitability and an outstanding customer experience.
• Contribute to building a positive, inclusive workplace for a large team.

Skills

Leadership

Customer service

Lead by example

Adapt to customer needs

Respond to queries

Problem solving

Courtesy & respect

Job description

McDonald's UK is seeking a Shift Manager to lead a large restaurant team and ensure delivery of quality service, safety and performance. You will coach 100+ employees, monitor operations and optimise shift coverage while maintaining brand standards.

You will work varied shifts including breakfasts, evenings and weekends, with a focus on guest satisfaction, efficiency and teamwork across the restaurant. The role involves promoting a safe, respectful and inclusive workplace and opportunities for