Shift Leader

McDonald's United Kingdom; Loughborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a proactive Shift Manager to lead and coach a large restaurant team, ensuring exceptional customer service and adherence to quality standards. You will monitor daily operations, reallocate resources as needed, and resolve issues to deliver a best-in-class guest experience.

The role involves working across multiple shifts, including weekends and bank holidays, with a focus on driving sales, profitability and team development in a fast-paced environment.

Qualifications

• Demonstrate leadership and role-model customer-focused behaviours.
• Deliver personalised service and connect with customers.
• Lead by example and adapt to customer needs through your team.
• Answer customer queries with up-to-date knowledge on food and promotions.
• Use initiative, confidence and problem-solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Lead and coach restaurant team to meet shift objectives.
• Ensure compliance with production, quality and customer service standards.
• Monitor operations, reallocate resources and resolve issues.
• Drive sales, growth and profitability for the restaurant.
• Work across varying shift patterns including weekends and bank holidays.

Skills

Leadership

Customer service

Problem solving

Team leadership

Communication

Adaptability

Respect and courtesy

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...