Shift Leader

McDonald's United Kingdom; Dykehead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's UK is seeking a Shift Manager to lead a large restaurant team and ensure delivery of quality service, safety and performance. You will coach 100+ employees, monitor operations and optimise shift coverage while maintaining brand standards.

You will work varied shifts including breakfasts, evenings and weekends, with a focus on guest satisfaction, efficiency and teamwork across the restaurant. The role involves promoting a safe, respectful and inclusive workplace and opportunities for

Qualifications

• Display leadership and role model customer focused behaviours to delight our customers.
• Delivery of personalised service and connect with our customers.
• Lead by example and motivate the team.
• Adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• You will work across shift patterns including day parts and weekends to support 24h operations (if trading).
• Monitor operations, reallocate resources and resolve operational issues.
• Drive sales, profitability and an outstanding customer experience.
• Contribute to building a positive, inclusive workplace for a large team.

Skills

Leadership

Customer service

Lead by example

Adapt to customer needs

Respond to queries

Problem solving

Courtesy & respect

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...